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Lifetime Guarantee

Futon Planet wants you to feel confident that we will be here to assist you in all your futon needs. If you have any issues at all please call or email us immediately. As we continue to do business we will do our very best to help you quickly and efficiently. That is our Lifetime Guarantee!

If you experience any manufacturing defects upon receipt of your product, please contact us immediately.  We will work hard to resolve the issue and quickly obtain a replacement for your damaged part.  Further, if your product is damaged from shipping, immediately take a photograph  of the damaged packaging and product itself BEFORE you unwrap it. ALSO, make sure you mark any damages any frieght receipt before taking possession, if possible.  Document the type, extent and location(s) of any damage(s). E-mail, fax us, or mail us the pictures and a statement including the following: Your full name, mailing address, telephone number, email address, username, purchase date and order number along with a written statement about the condition of the items you received. State whether or not you believe any damages happened as a result of shipping.

Remember, we want to hear from you as early as possible so that we can help you resolve any issue quickly. Futon Planet earned your business, now let us earn your confidence for a lifetime by exceeding your expectations in this matter. Thank you in advance for your patience and understanding.

 

 futon lifetime guarantee